Israel ADSL Line Monopolist Beseq is Impotent to Provide Rehovot Residents with Uninterrupted and Reliable DSL Line Quality

Bezeq Internet disruptions continued today in the Tel Aviv area, as some customers suffered service disruptions and cutoffs that occasionally lasted for hours. Bezeq has experienced recurring problems with its ADSL communications in the Tel Aviv and Sharon area during the past two weeks.

Its cable company competitor is also still experiencing network problems in various parts of the country, particularly in the area of Rehovot and Mazkeret Batya, where service has also been cut off for hours at a time.

Bezeq has explained that "a number of problems were recently discovered with a particular component of the ADSL system, manufactured by the American company Redback. The component was replaced late last week, and the performance of the system will be monitored closely."

The cable company responded that "the malfunctions for the most part do not occur because of infrastructure problems. They cannot be pinpointed and aren't in a specific geographic area. Naturally, when a server provides services to 500,000 subscribers, malfunctions occur, but these are located and repaired quickly."

Bezeq said in response that following the replacement of a central component in the ADSL system manufactured by Redback, heavy Web usage was experienced at several locales in central Israel. Bezeq engineers are making every effort to ensure uninterrupted access, and the company apologized to its customers.

Source: Eran Gabay. Bezeq working to correct Web disruptions in TA area. Haaretz.com (25 Feb 2006) [FullText]